“This should be a warning to everyone. Always check your makeup before you leave.”
The health and safety of Ulta Beauty guests is a top priority and we strive to consistently deliver an optimal experience every time they shop with us. We take any concern of this nature very seriously and are looking into these claims.
Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online and, we prohibit the resale of used or damaged products. Our store associates are trained to catalogue those items and then properly dispose of them. If associates have concerns that this or any Ulta Beauty policy is not being followed, they can anonymously report it through our third-party hotline.
In addition to swiftly evaluating claims recently shared on social channels, we are reviewing our existing practices to ensure compliance with our product quality policies. If there is a way for us to do better, we will.
Keep an eye out next time you buy makeup!